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Frequently asked questions
General
At Gilded Hive, we take extra care in packaging our delicate glass products to ensure they arrive safely at your doorstep. Each item is carefully wrapped and secured using protective materials to minimize the risk of damage during transit.While we do our best to ensure your order reaches you in perfect condition, in the rare event that your item arrives damaged, please contact us within 7 days of delivery at tina@thegildedhive.com with photos of the damage. We will work with you to resolve the issue promptly.Thank you for trusting us with your purchase!
Due to the handmade nature of our products, we do not offer returns or exchanges on items unless they are damaged or defective upon arrival. We take great care in crafting each order to ensure it meets the highest standards, and we want you to love your purchase!If your item arrives damaged or defective, please contact us within 7 days of delivery at tina@thegildedhive.com with photos of the issue. We will be happy to assist with a replacement or issue store credit.Thank you for your understanding and support of our handcrafted creations!
At Gilded Hive, all of our candles are hand-poured to order with care and precision to ensure the highest quality. Due to the custom nature of our products, we do not offer refunds or exchanges.If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will be happy to assist in resolving the matter.Thank you for your understanding and support of our handcrafted creations!
We are excited to partner with retailers who share our passion for clean, luxurious products. If you're interested in carrying Gilded Hive candles and home scent products in your store, please click the button below. This will re-direct you to our wholesale inquiry form and we will be in touch shortly after. We look forward to discussing how we can work together!
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