STORE POLICY
CUSTOMER CARE
Your satisfaction is our priority! If you have any issues with your order or need assistance, please don’t hesitate to reach out to us at thegildedhive@gmail.com. Our team is here to help and ensure your experience with Gilded Hive is nothing short of exceptional.
Need expedited shipping? Please contact us before placing your order so we can accommodate your request.
REFUND POLICY
At Gilded Hive, all of our candles are hand-poured to order with care and precision to ensure the highest quality. Due to the custom nature of our products, we do not offer refunds or exchanges.
If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue, and we will be happy to assist in resolving the matter.
Thank you for your understanding and support of our handcrafted creations!
WHOLESALE INQUIRIES
We are excited to partner with retailers who share our passion for clean, luxurious products. If you're interested in carrying Gilded Hive candles and body products in your store, please reach out to us at thegildedhive@gmail.com. We look forward to discussing how we can work together!
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments